Terms And Conditions For Members

These terms

• What these terms cover. These are the terms and conditions on which we supply services to you.
• Why you should read them. Please read these terms carefully before you become a member. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
• Your attention is drawn in particular to the provisions of clause 6 below.

Information about us and how to contact us

• Who we are. We are Executive Health Control Limited a company registered in England and Wales. Our company registration number is 09747342 and our registered office is at c/o Calders & Co 16 Charles II Street, London, SW1Y 4NW.
• How to contact us. You can contact us by writing to us at contact@executivehealthcontrol.co.uk, or 16 Charles II Street, London SW1Y 4NW United Kingdom.
• How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when becoming a member.
• “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

How to become a member and renewal of your membership

• To become a member please visit https://executivehealthcontrol.co.uk/ and select one of our memberships or offers that best suits your needs. You must be 18 or older (or have a parent or legal guardian who can enter the contract on your behalf), have the power to enter into a contract with us and reside in the UK, Monaco or a state within the European Economic Community. By registering to become a member, you agree that you have given us accurate registration details, including payment information and will ensure that we always have up to date contact information. You must state your full name and preferred mailing address for correspondence. The preferred mailing address determines eligibility for membership.
• Your membership will start once we have confirmed acceptance to you and once we have received full payment of all sums due. The terms that govern your minimum and continuing membership with us will vary depending on which membership you chose under the offer advertised. Your minimum term will be made known to you before you agree to purchase your membership and will be confirmed to you in our membership confirmation e-mail. A contract between us will only be formed when we send you a membership confirmation e-mail. We reserve the right to refuse membership to any applicant.
• The cost of your membership will be made clear to you on our sign-up pages. You agree to pay the fees at the rates notified to you at the time you purchase one of our memberships. If you later request us to change your membership, you agree to pay the new membership price set out in your change confirmation e-mail.
• The benefits obtained from each type membership are set out https://executivehealthcontrol.co.uk//become-a-member
• It is possible to change your membership in certain circumstances. To find out if you are eligible, please contact our Membership Team.
• You must provide us with immediate written notice of any change of preferred mailing address and/or e-mail address provided on application. We shall not be responsible for late, lost or misdirected mail.
• We may vary these terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your membership experience. If we make any important changes to the membership terms we will notify you.
• If you default on any payment, we may:
  • terminate your membership;
  • charge you for any outstanding amount remaining on the unexpired portion of your minimum membership term;
  • send your details to third party debt collectors; and/or
  • take any action which is necessary in our opinion to recover our losses.

If your membership has been terminated and you would like to re-subscribe to one of our memberships, we have the right to require payment in full of any outstanding amount owed to us.

• Before your membership ends, we will write to you about renewing. Your renewal notice will show the new amount of your membership. Membership fees may increase at renewal. If you do not wish to continue your membership you must inform us within 14 days of receiving your renewal notice. Unless you tell us otherwise your membership will automatically continue for another year at the rate set out in your renewal notice. You will need to make payment for your membership to continue.
• A cooling off period (lasting 14 days from the renewal of your membership or the day on which you receive your renewal documentation, whichever is the later) applies to the renewal of your membership.
• We reserve the right not to offer you a renewal of your membership.
• If you would like to get in touch with us to make a complaint, please e-mail us on contact@executivehealthcontrol.co.uk

CANCELLATION TERMS

• You can cancel your membership simply by sending an e-mail to contact@executivehealthcontrol.co.uk.
• When cancelling your membership with us, please include the following information:
  • That you would like to cancel your membership with us and stating that this is a notice of cancellation;
  • Which membership you would like to cancel;
  • When you subscribed to our membership; and
  • Your name and address.
• If you cancel within 14 days of the start of your membership, we will refund any payments received from you using the same method of payment that you used to purchase your membership provided that we have not provided any service included within your membership within such 14 day period.
• If you would like to cancel and it has been more than 14 days since the start of your membership, you can do so by following the cancellation instructions above, however you must pay any balance of membership fees for the minimum term for which you signed up.
• We may terminate your membership if:
  • you do not make any payment to us when it is due; or
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services associated with your membership.

Price and payment

• Where to find the price for your membership. The price of your membership (which includes VAT) will be the price indicated on our website. We take all reasonable care to ensure that the price of each membership is correct. However please see clause 5.3 for what happens if we discover an error in the price of any membership for which you subscribe.
• What happens if we got the price wrong. It is always possible that, despite our best efforts, a membership may be incorrectly priced. If we accept and process your membership request where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
• When you must pay and how you must pay. We accept payment with Visa Debit, Visa Credit, American Express, Mastercard. When you must pay depends on the membership you are buying. Full details of our membership can be found at https://executivehealthcontrol.co.uk//become-a-member.
• We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
• What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

Our responsibility for loss or damage suffered by you

• We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
• We are not liable for the services provided by any medical practitioner, consultant or any individual whose details we may provide to you as part of your membership.
• We are not liable for business losses. We only grant memberships for domestic and private use. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

• How we will use your personal information. We will use the personal information you provide to us:
  • to supply services to you;
  • to process your payment for the products; and
  • if you agreed to this during the order process, to give you information about similar services that we provide, but you may stop receiving this at any time by contacting us.
• We will only give your personal information to third parties where the law either requires or allows us to do so.

Other important terms

• We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
• You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
• Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
• If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
• Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
• We may modify, withdraw, amend or vary any membership or impose any requirements or restrictions relating to a membership as are necessary. We shall give you as much advance notice as practicable of such action. If you continue to use your membership after being notified of any change to your membership you shall be deemed to have agreed to any modifications, withdrawal, amendment or addition.
• We shall not be in breach of these terms and conditions or any agreement with you or liable for delay in performing, or failure to perform, any obligations to you if such delay or failure results from events, circumstances or causes beyond our reasonable control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed. If the period of non-performance continues for 6 weeks, you may terminate your membership by giving us 7 days’ notice.
• Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.
• If there is any conflict in meaning between the English language version of these terms and conditions and any version or translation of these terms and conditions in any other language, the English language version shall prevail.